Privacy Policy
Effective Date: November 15, 2024
Welcome to ZiniTrip, a TripGenie Ltd. company. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our platform to discover, compare, and book travel services. We value your privacy and are committed to ensuring the safety of your personal data.
1. Business Information
ZiniTrip, owned by TripGenie Ltd., operates at 3D, West Dhanmondi, Dhaka. For any privacy concerns, you may reach out to us via email at hello@zinitrip.com or call 01898833191.
2. Types of Data We Collect
We collect and process personal data to provide you with a seamless travel booking experience. This data includes:
- Basic Information: Name, email address, and birthdate.
- Booking Information: Travel details, tour selections, and preferences.
- Usage Data: Information on how you use our platform, such as browsing behavior and engagement with our services.
- Device and Technical Information: IP address, browser type, and device identifiers for website functionality and troubleshooting.
3. Purpose of Data Collection
We collect your data to:
- Facilitate travel bookings, including tours and flights.
- Provide customer support.
- Enhance user experience on our platform.
- Deliver relevant offers and promotions, with user consent.
4. Methods of Data Collection
Data may be collected:
- Directly from users when creating an account or making a booking.
- Through cookies and other tracking technologies for analytical and functional purposes.
- By obtaining tour and traveler information necessary to complete bookings.
5. Data Sharing Practices
We share your data only in the following scenarios:
- Travel Agents: Data required to complete your booking is shared with relevant travel agencies.
- Marketing: We may use anonymized or aggregated data for marketing and advertising, including platforms such as Facebook. Personal information is shared only with your consent.
- Compliance and Legal Requirements: Data may be shared if legally required or to protect ZiniTrip’s rights.
6. International Data Transfers
While ZiniTrip primarily operates within Bangladesh, third-party services (e.g., Facebook) may process data outside of Bangladesh as part of marketing activities. In such cases, we ensure compliance with local data protection standards.
7. User Rights
As a ZiniTrip user, you have the right to:
- Access your personal data.
- Rectify incorrect or outdated information.
- Delete data that you no longer wish for us to hold.
- Withdraw Consent where applicable, particularly regarding marketing communications.
8. Data Retention Policy
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, typically up to one year from the booking date. In certain cases, data may be retained longer for compliance or legal purposes.
9. Security Measures
ZiniTrip employs technical, administrative, and physical safeguards to protect personal data from unauthorized access, misuse, and disclosure. However, no data transmission or storage can be guaranteed to be 100% secure. We encourage users to report any suspected security incidents to hello@zinitrip.com.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze website performance, and deliver personalized content. You can control cookie preferences in your browser settings, though this may affect certain functionalities.
11. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in practices, legal requirements, or operational adjustments. We will notify users of significant updates via email or on our website.
12. Contact Information for Privacy Concerns
For any questions, feedback, or requests regarding this Privacy Policy, please contact us at hello@zinitrip.com.
